It's no secret that Ford prioritizes safety, quality and sustainability - but the automaker also ensures that convenience isn't left in the dust. Through their latest partnership with Panasonic System Communications Company of North America, the Blue Oval's making it notably simpler to return loaner vehicles.
The collaboration between Ford and Panasonic utilizes a Smart Service Kiosk, enabling customers to drop off and obtain their vehicle key or receive keys for a loaner vehicle, select services from a user-friendly menu, and even complete transactions for services. The technology is the first in its industry.
“Smart Service Kiosk enables Ford customers to drop off, pick up, select and pay for their vehicle service on their time, whether it’s outside of dealership service hours or to avoid waiting in line if the service staff is busy,” Brad Brownell, the director of Ford Global Distribution Strategy, said in a Ford release.
The drop-off process shines in its efficiency. Customers need only type in standard user/vehicle information using the kiosk touchscreen (or by scanning their driver's license QR code), create a custom PIN and select from the provided list of services before leaving the key. Email confirmation includes a QR code that can be scanned for key retrieval, if necessary. When ready for pick-up, the customer scans the QR code, enters their PIN and pays any applicable service bills before receiving their key.
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