IF you have been involved in a collision or accident, you need straight answers quickly. Here are some of the most important facts you need to know:
ESTIMATES - You are not required by law to get more than one estimate. If you do get more than one estimate remember that lower estimates may not include necessary things such as front or rear wheel alignments, re-aiming your headlamps, etc.
CHOICE - You may have the shop of your choice make the repairs. You are not required to use a shop selected by a claims adjuster. However, you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them.
INDEPENDENT APPRAISER - If an agreement cannot be reached between your insurance company and the repair shop, your policy has an "Appraisal Clause" whereby an independent appraiser can be called in to help resolve the matter.
WHO AUTHORIZES THE WORK - Only you, the owner, can authorize repairs on your vehicle.
RELEASES - Sign releases only when the repairs have been completed to your satisfaction.
PAYMENT - The vehicle is being repaired for YOU, the owner. You will be required to pay for the repairs upon completion. To avoid delays, it will be up to you to secure payment from your insurance company along with any necessary endorsements from lienholders.
YOUR INSURANCE COMPANY wants your vehicle to be properly repaired. And they want you to be completely satisfied with their claim service.
IF YOU HAVE ANY QUESTIONS ABOUT YOUR SPECIFIC SITUATION, PLEASE CONTACT OUR SHOP: